Faqs

Building An Online Fitness Community

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It’s not always easy to provide all the details where people can find them. So we’ve compiled our most common questions and answers here, along with some helpful links to guide you in making the most of the #1 online fitness community. 

Everyone’s Welcome

Our Free Fitness Community

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Is the membership always free?

ABSOLUTELY!  We want you to have access to all the information and tools necessary to reach your health and wellness goals.  Much like any social media platform, sharing ideas, commenting and supporting each other, and connecting with other people in your similar journey are integral parts of how “social fitness” should work.  Sure, if you need more individual help or would like to join some of our classes, those can be purchased, but we’re giving away so much, you may never need to pay a gym membership again!

If i'd like more help, how do I decide what's best for me?

The preferred trainers in our family are certified, experienced, and mentored by some of the top fitness pros in the industry. We work together as a team, so feel free to reach out to any of the preferred trainers and ask questions. If you need more help, schedule a FREE consultation with any of us, and we’ll help guide you to the best solution in reaching your goals.

How can I invite other friends and family to join me?

SUPER SIMPLE! This social fitness platform is FREE to anyone.  Just send them to the site www.ChangeYourLife.fit and encourage them to sign up for their FREE membership. You might even recieve some bonus gift for referring them!

If I'm a trainer but not part of the team, can I still join?

We LOVE having trainers join us, so feel free to sign up and explore our platform. We do ask that if you plan to help members and offer services that you abide by our community rules and join the team of preferred trainers. This helps us offer the best programs and assure our members are getting the help they deserve. Check out the Become A Trainer section!

Join us LIVE

LIVE Class Passes and Options

Group Fitness Classes
How do I sign up for Live classes?

First, you’ll need to decide how often you’ll be attending our LIVE classes. We offer class passes in a variety of options, from a 3-day pass for you to try a few classes and see how you like them before committing, and then our unlimited passes which give you full access to every class we teach as long as you maintain your subscription.  These can be purchased in renewing monthly passes, semi annual passes, or our best value package for an entire year. Visit our Class Pass page here for more details.

How do I join a LIVE class?

Once you have your class pass purchased, you’ll then be able to see the list of our LIVE Classes. Simply select a class you’d like to attend and register following the prompts on the screen.  Now that you’re registered you’ll find the class information listed in your “My Classes” tab on your home page menu.  Simply find the class you’ve registered for and use the button to enter the class right there.  This will launch a Zoom waiting room where your instructor will greet you when the class starts. 

What fitness levels are the classes? And do I need equipment?

All of our classes are designed for All-Levels.  However, some classes are geared more for specialty workouts, which may lend themselves to more advanced or specific abilities. We try to make modifications available for all participants so that everyone feels welcomed and encouraged, but if you need specific help or have limitations please let the instructor know when entering the class.  Additionally, most classes can be performed without the use of equipment.  However, a small set of hand weights or resistance bands are low cost investments and can greatly enhance your workout.  But don’t worry, if you don’t have any equipment we’ll modify things to meet your needs.

What if I want to cancel a class?

No worries.  Access to registering and canceling classes is available up until the class start time.  So if you need to cancel simply navigate to your “My Classes” tab, find the class you registered for, and select “cancel.”  But even if you don’t cancel it, you aren’t penalized for not attending since you have unlimited access to our classes.  However, we will miss you in class, and hope to see you back soon!

How do i cancel my class pass subscription?

Although we hate to see people go, we know that sometimes people need to cancel their unlimited class passes. You’ll need to visit the “My Account” page from your logged-in home screen and find your class pass subscription.  There, you’ll simply select to cancel that subscription.  But be careful, you might have other subscriptions in the virtual gym.  Your payments will then be canceled and you won’t see another charge.  You will, however, still have full access to classes up until the final day of your renewal period.  Also, be aware, per the “Terms of Service” agreement signed when you purchased your class pass, we don’t offer any refunds after you’ve been billed.  

Workout 24/7

On Demand Library Access

Video Workouts
What is On Demand Fitness?

Sometimes LIVE classes don’t fit your daily schedule.  But we want you to have access to classes and do them when it’s convenient for you.  Therefore, we keep a recording of every single class we teach in our LIVE class schedule and save it to our massive 1000+ video library of On Demand classes.  Here, you can access these recorded classes 24/7 and take them from the convenience of your home whenever you’d like. 

How do I get access to the On Demand Library?

First you’ll need an On Demand class pass.  You can purchase these in various subscription levels from a monthly membership to either a semi annual or annual renewal membership.  You can also decide to add this to your LIVE Class pass by selecting our ALL-INCLUSIVE Class Pass that gives you unlimited access to every single LIVE and On Demand class we teach.  

Where can I find the On Demand Library?

Once you have your On Demand or All-Inclusive class pass, you can then navigate to the On Demand Libary here.  There are three options in the library for finding classes.  You can search the entire library on the main page, but you can also visit the On Demand by Trainer or the On Demand by Workout for more specific search results.

What devices can I use to play the On Demand classes?

Our site is optimized to show all our On Demand classes right from your browser.  So whether you’re using Chrome or Safari or any other browser, you can view it right from any device, and even stream them to your tv screens. But even if you only use your phone, the videos will play so you can follow along with whatever works best for you. 

How do I cancel my On Demand subscription?

Just like any of our class pass subscriptions, you’ll need to navigate directly to the “My Account” tab in your logged in menu screen.  From here, you’ll find any of the subscriptions you have in the virtual gym.  Be sure to select the correct subscription and then select “cancel.”  You’ll still have full access to the On Demand library until your rebill date, at which time your access will be terminated.  Also keep in mind, per our “Terms of Service” agreement, you will not be issued a refund once your payment is processed.  Rather, you will have access until the end of your billing cycle, and no further payments will be processed.

Customized Programs

Our Trainers, Instructors, and Coaches

PT program male
What certifications do the trainers and instructors have?

To be a trainer, instructor, or coach in our online gym we require current certifications from reputable organizations along with annual continuing education and CPR certifications.  Depending on their specialty and area of practice, each trainer or coach may have a variety of qualifying certifications, but we insure each professional is adequately trained and capable of offering you the best assistance possible in reaching your goals. Check each team member’s profile for their specialties and qualifications to make sure they fit your needs.

How do i decide which trainer or coach is best to help me reach my goals?

All of our trainers and coaches are amazing, so you can’t go wrong with whatever you decide.  But finding the right trainer to help you reach your goals should be a process of discussing your needs, your goals and challenges, and interviewing the professional to make sure.  Feel free to schedule consulations with a few of the trainers and do a thorough interview with them.  Let me assure you, they are interviewing you as well, just to make sure they can provide you the help you deserve.  

I'm a trainer but not part of this website. Can i still train clients here?

As part of our commitment to offering the #1 Online Fitness Community the absolute best trainers and instructors, every trainer must apply and join our team before offering any services to our community.  Per the “Terms of Service” agreement signed when joining our community, we will remove any trainer who solicits business without first joining our team and completing our training.  But, we would LOVE to chat with you about becoming a team member, as we are always looking to add more value to our membership and give members the best our industry has to offer.  Visit our Become A Trainer page for more details.

If I'm a trainer but not part of the team, can I still join?

We LOVE having trainers join us, so feel free to sign up and explore our platform. We do ask that if you plan to help members and offer services that you abide by our community rules and join our team of dedicated preferred trainers. This helps us offer the best programs and assure our members are getting the help they deserve. Check out the Become A Trainer section!

Specialty Done-for-You Programs

Courses & Challenges

get fit with online fitness coaching and healthy diet
Actually, what is a Done-for-you Course or Challenge?

Our trainers and coaches create a variety of programs for their clients. So it’s not surprising that a lot of the programs can be organized in a simple-to-follow online course that is much more cost effective than hiring them 1:1.  So we’ve packaged some of our most popular programs, including some of the most fun and educational challenge courses so that you can take advantage of them on your own time….and save you money!

How do I sign up for these courses?

Once you’ve joined our FREE community, you’ll find a link in your main menu for Courses and Challenges.  Here, all of the coaches showcase their best programs that are available for purchase.  The trainers and coaches are adding new courses all the time, so be sure to check back often for the course that might help you reach your new goals.

Do I get to work with a trainer during my course or challenge?

These courses and challenges are designed for you to do on your own at your own pace. The trainers and coaches take great care to develop these programs so that you can easily follow along, step-by-step, and work towards your specific goals.  However, the trainers are always available here on the site to help answer questions.  Just know that if you need more personalized help with your goals, hiring one of the trainers or coaches for 1:1 work might be your best choice.  But give these courses a go, and see if that works for you.  Our team is always here to help when you’re ready.

What's the different in a course and a challenge?

Actually, the simple answer is…not much.  We present some of these courses to LIVE groups from time to time and include some type of “winner” based on certain elements of the challenge. In those cases, we simply name them challenges.  As an On Demand product in our Done-for-you courses section, however, there won’t be a group of you participating. 

Your answer might be here

Other Helpful Questions

More Questions
Is the membership always free?

ABSOLUTELY!  We want you to have access to all the information and tools necessary to reach your health and wellness goals.  Much like any social media platform, sharing ideas, commenting and supporting each other, and connecting with other people in your similar journey are integral parts of how “social fitness” should work.  Sure, if you need more individual help or would like to join some of our classes, those can be purchased, but we’re giving away so much, you may never need to pay a gym membership again!

If i'd like more help, how do I decide what's best for me?

The preferred trainers in our family are certified, experienced, and mentored by some of the top fitness pros in the industry. We work together as a team, so feel free to reach out to any of the preferred trainers and ask questions. If you need more help, schedule a FREE consultation with any of us, and we’ll help guide you to the best solution in reaching your goals.

How can I invite other friends and family to join me?

SUPER SIMPLE! This social fitness platform is FREE to anyone.  Just send them to the site www.ChangeYourLife.fit and encourage them to sign up for their FREE membership. You might even recieve some bonus gift for referring them!

If I'm a trainer but not part of the team, can I still join?

We LOVE having trainers join us, so feel free to sign up and explore our platform. We do ask that if you plan to help members and offer services that you abide by our community rules and join the team of preferred trainers. This helps us offer the best programs and assure our members are getting the help they deserve. Check out the Become A Trainer section!

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